Frequently Asked Questions

One 40' HQ container (~1,400 m² at 18mm) per product. Mixed product orders across one container are accepted as long as each product meets 300 m².

For trial orders below MOQ, we offer consolidated shipments — book 5 m² on our next production run at a 15% premium.

Yes. We routinely load 40' HQ containers with 2–3 product variants. Tell us the ratio and we'll optimise pallet composition.

Yes — consolidated via our warehouses in Rotterdam, Long Beach, or Sydney. Lead times are 5–7 days ex-warehouse.

1. Request a quote via the contact form with dimensions, target port, and quantity. 2. Receive PI (Proforma Invoice) within 48 hours. 3. 30% T/T deposit, balance against B/L copy. 4. Production + shipment in 25–35 days. 5. Documents (B/L, invoice, packing list, COO, FSC if requested) emailed on vessel departure.

20–25 days from deposit for one 40' HQ. Two containers in parallel: 28–32 days. Custom dimensions: add 7–10 days.

From Ningbo/Shanghai port:

• US West Coast: 18–22 days · US East Coast: 32–38 days
• Rotterdam: 30–35 days · Hamburg: 32–38 days
• Sydney: 22–26 days · Tokyo: 5–7 days
• Jebel Ali (Dubai): 22–26 days · Santos: 38–45 days

Yes — quote on request for US, EU, UK, AU, JP, KR, CA. Add 8–15% to FOB price depending on tariff class.

Standard: 30% T/T deposit, 70% against B/L copy. Returning customers: 20/80 or net-30 OA after 3 successful orders. L/C at sight: accepted for orders ≥ USD 50,000.

USD, EUR, CNY, SGD, JPY. Switch currency using the selector in the footer.

Volume tiers (per shipment): 1 container = list, 2–5 containers = −3%, 6–10 = −5%, 10+ = project quote.

EN 300 (OSB4 load-bearing), EN 13501-1 (Euroclass B-s2,d0 for fire), ISO 9001:2015, CE-marked under EN 13986, FSC Mix Credit on request, JIS A 5908 (for Japan), CARB Phase 2 (for California). Full certificates on the Certifications page.

Yes — every shipment includes a factory QC report. Annual third-party audits by SGS / TÜV / Bureau Veritas available on request.

All panels E0 / Super E0 (≤ 0.5 mg/L by EN 717-1) and CARB Phase 2 compliant (≤ 0.09 ppm). Test reports shipped with each container.

Yes — 30×30 cm panels of any product. You pay shipping (typically USD 35–85 via DHL). Use the sample request form.

3 business days to dispatch + 5–7 days DHL transit = ~10 days door-to-door for most countries.

Structural (load-bearing applications): 25-year limited warranty against delamination and structural failure under normal use.
Outdoor Decking: 10-year limited warranty against rot and fungal decay.
Wall Cladding: 15-year limited warranty on coating adhesion and substrate integrity.

Full warranty document available on request.

Damage from improper storage, installation, exposure to standing water, mechanical impact, or use outside the product's intended application. See warranty PDF for full exclusions.

FOB, CIF, CFR, DAP, DDP. We typically quote FOB Shanghai/Ningbo and can convert to CIF/DDP on request.

Palletised on heat-treated ISPM-15 wooden pallets, wrapped in PE stretch film + edge protection + corner boards. ~1,400 m² per 40' HQ container (18mm panels).

Yes — bonded warehouses in Rotterdam (NL), Long Beach (USA), Sydney (AU). Same-week dispatch from local stock.

Stainless steel ring-shank nails or exterior-grade wood screws. Stainless is mandatory for outdoor decking to avoid tannin staining. Spacing: 150mm edges, 300mm field. See installation guide PDF.

Yes — BOSB-S18 is rated OSB4 (EN 300) for structural sheathing in walls, roofs, and subfloors. Engineered load tables for spans up to 600mm available on request.

Wall Cladding and Outdoor Decking are rated for direct weather exposure and Class 1 durability. BOSB-S18 and Composite are suitable for service class 1 & 2 per EN 1995-1-1.

Yes — any exterior wood finish works. For decking, factory-oiling on both sides is recommended; for cladding, microporous stains or opaque paints. Avoid film-forming finishes on outdoor applications.